Question 1

How can I contact support?

Accepted Answer

To contact support, please visit the support section and leave a query. Our team will get back to you within 24 hours.

Question 2

What is your return policy?

Accepted Answer

Please refer to the return and shipping section for our complete return policy. All of our products are genuine and sealed. We take customer satisfaction very seriously and conduct a thorough check on all deliveries to ensure that our customers are satisfied.
All claims regarding the product should be settled with the manufacturer's service center.

Question 3

What is your shipping policy?

Accepted Answer

Please visit the shipping section for more information on our shipping policy.

Question 4

What are your payment options?

Accepted Answer

We accept all major credit and debit cards, including Visa, Mastercard, Rupay, and American Express. We also support pay on delivery for select locations.
In some cases, you may be limited to using Visa and Mastercard credit cards. The checkout process will make this clear and allow you to add one of those payment methods.

Question 5

What is your return policy for computer parts and accessories?

Accepted Answer

We offer a hassle-free return policy within 7 days of purchase for most unopened and unused items. For opened items, a 50% restocking fee may apply. Please note that certain items like CPUs, motherboards, and opened software cannot be returned due to manufacturer restrictions. For detailed information on returns, please visit our Returns & Refunds page Shipping & Returns | The Computer Mega Store

Question 6

How long does it take for my order to arrive?

Accepted Answer

Shipping timelines vary depending on your location and chosen shipping method. Standard delivery within Delhi usually takes 1-2 business days, while express delivery is typically within 24 hours. For shipping to other parts of India, standard delivery can take 3-5 business days, and express delivery is 1-2 business days. You can find estimated delivery times during checkout and track your order in real-time through our website or app.

Question 7

How can I be sure the computer parts I buy from The Computer Mega Store are genuine?

Accepted Answer

We source our products directly from authorized distributors and manufacturers, ensuring authenticity and quality. We also perform thorough quality checks on all items before they are shipped to you. If you have any concerns about the genuineness of a product, please feel free to contact our customer support team for assistance.

Question 8

What kind of warranty is provided on the products I buy?

Accepted Answer

All products sold at The Computer Mega Store come with the manufacturer's standard warranty. The warranty period and coverage can vary depending on the specific product. You can find detailed warranty information on the product page or in the product manual. Additionally, we offer an extended warranty service for added peace of mind. Please inquire with our sales team for more information on extended warranties.

Question 9

Do you have a physical store I can visit?

Accepted Answer

Currently, The Computer Mega Store operates exclusively online. We understand the value of seeing and touching computer parts before you buy them, and we're working on opening a physical store in the future. We'll be sure to announce it on our website and social media channels when we have a confirmed location and opening date.
In the meantime, we encourage you to take advantage of our detailed product descriptions, high-quality images, and customer reviews to get a good feel for our products before you buy them online. We also offer a hassle-free return policy in case you're not satisfied with your purchase.

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