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Vault Gear — Shipping & Delivery Policy

 

This policy outlines how we process, handle, and deliver orders placed on the Vault Gear website. By placing an order, you agree to these terms.

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1. General

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We strive to maintain accurate stock levels. However, there may be instances where certain items are unavailable at the time of order. In such cases, available items will be shipped first, and you will be notified regarding the remaining items.

2. Shipping Costs

Shipping costs are calculated at checkout based on weight, dimensions, and destination. The amount displayed at checkout is final.

3. Delivery Terms

  • Domestic Transit Time: 2–7 business days.

  • International Transit Time: 4–22 business days, depending on courier service and customs.

  • Dispatch Cut-off: Orders placed before 12:00 AM IST are processed for same-day dispatch; orders placed after the cut-off are dispatched on the next business day.

  • Operating Hours: Monday–Saturday, 10:00 AM–7:00 PM IST, excluding public holidays.

  • Change of Address: Allowed only before dispatch.

  • Out of Stock Items: In-stock items will be shipped immediately; pending items will be dispatched once available.

  • Delayed Delivery: If delivery exceeds the estimated timeframe, please contact us for assistance and shipment investigation.

4. Tracking

Customers receive a tracking link via email or SMS once their order has been dispatched.

5. Parcels Damaged in Transit

  • If possible, reject visibly damaged parcels at the time of delivery and notify us immediately.

  • If delivery occurs in your absence, contact our customer support team for further assistance.

  • Package or box damage alone does not qualify for a refund or replacement. Product damage will be handled in accordance with our Return Policy.

6. Duties & Taxes

  • GST: Included in displayed product prices where applicable.

  • International Orders: Import duties and taxes may apply at the destination and are the customer's responsibility. If an international shipment is refused, the goods may be returned at the customer's cost. Any refund will be issued for the product value after deducting applicable return shipping charges. Original shipping fees are non-refundable.

7. Lost or Damaged Shipments

  • Lost Shipments: A replacement or refund will be issued once the courier confirms that the parcel has been officially declared lost.

  • Damaged Shipments: Refunds or replacements will be processed after completion of the courier's investigation, where applicable.

8. Contact Us

For shipping and delivery-related inquiries, please contact:

Vault Gear
Email: support@vaultgear.in

Vault Gear — Return, Refund & Replacement Policy

We value your trust. However, due to the nature of our products, this policy is strict and applies to all purchases made through Vault Gear.

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1. No Returns After Shipment

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  • No product will be accepted for return once shipped.

  • Orders cannot be cancelled once placed.

  • If the buyer requests cancellation within 24 hours of placing the order, and before dispatch, applicable payment gateway charges, taxes, packaging, and handling fees will be deducted, and the remaining balance will be refunded.

  • No cancellation or refund requests will be accepted after 24 hours.

2. No Returns for Opened/Unsealed Products

  • No returns, refunds, or replacements are allowed if the product seal has been opened or tampered with.

  • No returns, refunds, or replacements are allowed if you do not like the product, change your mind, or feel that it does not meet your expectations.

  • Manufacturing defects are not covered directly by Vault Gear. Such issues are handled by the manufacturer's authorised service centres under the applicable manufacturer warranty.

3. Proof of Shipment

  • All products are packed and dispatched under CCTV surveillance to help ensure order accuracy.

  • Claims of receiving an incorrect product may require verification against our packing and dispatch records.

  • In case of a dispute regarding product condition, customers must provide a continuous, unedited unboxing video showing the package from the time it is received until the product is fully unpacked.

  • Box or packaging damage alone does not qualify for a refund or replacement.

4. Inspection & Responsibility

  • If a returned item, in rare cases where a return is authorised, is found to be the same product originally shipped, not faulty, used, or tampered with, no refund will be issued.

  • Reverse shipping costs will be borne by the customer unless otherwise required by applicable law.

  • If the customer requests the same item to be returned after an unsuccessful claim, applicable reshipping, packaging, and handling charges must be paid by the customer.

5. Refund Terms

  • Refunds apply only to eligible cancellations made within 24 hours and before dispatch.

  • Applicable gateway charges, taxes, and handling fees are non-refundable.

  • Approved refunds will be processed to the original payment method within 7–14 business days.

6. Exclusions

Refunds or replacements will generally not be issued for:

  • Change of mind or product not being liked

  • Products with broken, opened, or tampered seals

  • Manufacturing defects covered under the manufacturer's warranty

  • Sale or discounted items, except where a refund or replacement is required under applicable law

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

7. Contact Us

For return, refund, or replacement-related queries, please contact:

Vault Gear
Email: support@vaultgear.in

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